If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Unlock your device using your work or school account, and then try to access the problematic app or service again. If you see the "You can't get there from here" error message again, select the More details link, and then contact your work or school account administrator with the details.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Add security info to your Microsoft account. If you updated all of your security info, that update will take 30 days. During that time, you can sign in on your console, but there will be certain things you can’t do with your account. Here's what to expect after you've updated your security info:

Fix Bluetooth problems in Windows. If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

Check the Xbox services, games, and apps for any service outages.

Help Microsoft stop scammers, whether they claim to be from Microsoft or not, by reporting tech support scams at: www.microsoft.com/reportascam. You can also report unsafe websites in Microsoft Edge by selecting Settings and More > Help and Feedback > Report unsafe site when you encounter something suspicious.

To capture game footage, make sure the Record in the background while I’m playing a game checkbox is selected in Game Bar settings (or turn it on in Windows Settings > Gaming > Captures). For some PC games, Game Bar won’t appear in full screen mode.

Blue Screen errors (also sometimes called black screen errors or STOP code errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly. You might see a message that says, "Windows has been shut down to prevent damage to your computer" or a similar message.

You can add your Contacts and other correspondents to the Safe Senders list to confirm you'll always receive their messages in your inbox. By default, email addresses in your Outlook contacts are considered safe senders by the Junk Email Filter, but you can change this setting.