Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Microsoft account help and support. Get help with signing in, locked or compromised accounts, linked accounts, closing, reopening, and updating your security info and account profile.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

按“开始”按钮 ，然后在“搜索”框中输入“Xbox”。 从结果中选择 Xbox 应用以打开该应用。; 选择左上角的玩家图片，然后选择“设置”。 在“兑换代码”下选择“兑换”。 输入由 25 个字符组成的代码，选择 下一步，然后按照提示操作。

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

注意 在某些情况下，你可能无法运行游戏服务修复工具，除非你在电脑上以本地管理员身份登录。 当 Windows OS 为 20H1 或更早版本时，会发生这种情况。 如果无法运行游戏服务修复工具，则需要更新 Windows OS 版本。

First time, infrequent senders, or senders marked [External] - While it's not unusual to receive an email or Teams message from someone for the first time, especially if they are outside your organization, this can be a sign of phishing.Slow down and take extra care at these times. When you get an email or a Teams message from somebody you don't recognize, or that Outlook or Teams identifies ...

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Find out how to set up and manage your security info and verification codes for your Microsoft account, and troubleshoot common issues.