If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Add a new account to the Microsoft authenticator app. You can set up your work or school account on the Microsoft Authenticator app for Android or iOS. Important: If you already set up your work or school account in the Microsoft Authenticator app, you don't need to do it again.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

Enter code and reset password. Confirm the code to create a new password. Learn how to create a strong password. Paste or type the code you received and select Next. Type your new password and select Next.

Open a service request in the Microsoft 365 admin center. This service is free. Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.

This version of Microsoft Photos app offers a convenient and user-friendly way to view, import, organize, edit, and share photos and videos on Windows devices. Users can also utilize the new Photos app to access media files stored on OneDrive and iCloud.