If you're having trouble changing payment options for your Microsoft account, here are some answers to common issues that may occur when you change a payment method. I want to add a new payment method for a Microsoft subscription If you want to add a new payment for a Microsoft subscription, you'll need to add it on the Services & subscriptions page. For more info, see How to change your ...

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to troubleshoot issues redeeming Xbox digital codes and gift cards.

了解如何在移动设备、Windows 设备或 Xbox 主机上兑换 Microsoft/Xbox 礼品卡或其他代码。

Provides information for avoiding and reporting Microsoft technical support scams.

Microsoft prioritizes account security and works to prevent people from signing in without your permission. When we notice a sign-in attempt from a new location or device, we help protect the account by sending you an email message and an SMS alert. If your phone number or email changes, it's important to promptly update the security contact info on the Security basics page so we can work with ...

A phishing email is an email that appears legitimate but is actually an attempt to get your personal information or steal your money. Some deceptive emails appear to be from a safe sender but, in fact, have a "spoofed" source address to fool you. Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing ...

Your Outlook.com account might be temporarily blocked because we noticed some unusual sign-in activity. We know that having your account blocked is frustrating, but we also want to protect you from fraud or abuse. To unblock your account, select the button to begin: Sign-in Helper

Learn how to manage your Microsoft devices. Add, remove, register, or rename a device on your Microsoft account.

Learn how to use Snipping Tool to capture a screenshot, or snip, of any object on your screen, and then annotate, save, or share the image.