Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

If you're troubleshooting Office and would like to remove the license files on your Mac, you can use the license removal tool. This will completely remove all licenses for Microsoft 365 for Mac.

Learn how to request a refund for a purchase from the Xbox Store.

You can only redeem a subscription code in the country where it was purchased. Find out more here.

Learn how to manage your Microsoft 365 subscription and billing if you purchased it through a third-party retailer.

订阅退款 你可以随时取消 Xbox 订阅。 关闭定期计费将停止订阅的未来扣费，并使你在订阅到期之前使用其权益。 你也可能有资格立即取消并获得退款；但不是所有订阅费用都能退款。 若要详细了解 Xbox 订阅的退款策略以及如何取消订阅，请转到： Xbox 订阅取消和退款 可在此处检查 Xbox 订阅的状态 ...

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