Manage your Microsoft 365 subscription or Office product
You can manage all of your Microsoft subscriptions in your Microsoft account dashboard. Select each subscription to change when and how you pay, or to see order history & receipts. Choose your account type.
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel for Microsoft 365 for Mac, Word for Microsoft 365 for Mac, Outlook for Microsoft 365 for Mac, PowerPoint for Microsoft 365 for Mac, OneNote for Microsoft 365 for Mac, Word for the web, OneNote for the web, PowerPoint for the web, Excel 2021, Word 2021, Outlook 2021, Access 2021, Project Professional 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2021 for Mac, Word 2021 for Mac, Outlook 2021 for Mac, OneNote 2021 for Mac, Office 2021 for Mac, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Professional 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2019 for Mac, Word 2019 for Mac, Outlook 2019 for Mac, PowerPoint 2019 for Mac, OneNote 2019 for Mac, Office 2019 for Mac, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Project Professional 2016, Project Standard 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Office 2016, Microsoft 365 admin, Outlook on the web, Word Web App, Microsoft account dashboard, New Outlook for Windows
How to get a refund on a Microsoft subscription
How to get a refund on Microsoft 365 subscriptions. To get a refund on Microsoft 365 Basic, Personal or Family, follow the steps to cancel the subscription: Go to the Subscriptions page of the Microsoft account used to purchase your subscription.
Applies To:
Microsoft account dashboard
How to investigate a billing charge from Microsoft
If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.
Applies To:
Microsoft account dashboard
Sync files with OneDrive in Windows - Microsoft Support
Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support. Learn how to install and use OneDrive to sync files between your Windows device and the cloud.
Applies To:
OneDrive for Business, SharePoint Server Subscription Edition, SharePoint Server 2019, SharePoint in Microsoft 365, Office for business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Admin, OneDrive (work or school), OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Windows, SharePoint admin center, SharePoint in Microsoft 365 Small Business, SharePoint operated by 21Vianet
Help with Microsoft Store purchases - Microsoft Support
Before contacting support, please check the Microsoft Store and billing help topics, as your question may already be answered. If you need help with downloading, installing, or activating Windows or Office; need Technical support or have any account or billing related questions, contact us online .
Applies To:
Microsoft account dashboard
Account help
Get Microsoft account help. Manage your personal account from a single dashboard, including payment information, purchases, subscriptions, and more. Go to your dashboard. You can use a Microsoft account, or a work or school account to sign into your Windows device.
Cancel a Copilot Pro subscription - Microsoft Support
To cancel your Microsoft Copilot Pro subscription, please follow the instructions below: Go to the Services & subscriptions page of the Microsoft account used to purchase your subscription. It's important to use that account.
Applies To:
Microsoft account dashboard
Switch between Microsoft 365 subscriptions - Microsoft Support
Learn how to switch between Office 365 for home subscription plans, which include Office 365 Home, Office 365 Personal, and Office 365 University. You will also learn how to redeem a free Office 365 subscription that came with your computer or tablet if you have an existing Office 365 subscription plan.
Applies To:
Microsoft 365 for home, Office for business
Stay safe with a genuine Office license - Microsoft Support
How to stay safe with a genuine Office license. Note: If you already bought genuine Office, but haven't installed it yet, make sure you Uninstall the counterfeit version of Office first. If you already installed genuine Office, uninstall both versions and then reinstall the genuine version.
Applies To:
Office 2019
Shipping options, costs, and delivery times - Microsoft Support
In addition to Microsoft Store's free standard shipping and select, expedited, and express shipping options, you can customize and change your shipping options directly with UPS, FedEx, or USPS through their membership services.