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To cancel your Microsoft Copilot Pro subscription, please follow the instructions below:

  1. Go to the Services & subscriptions page of the Microsoft account used to purchase your subscription. It's important to use that account.
    Sign in

    Note: If you purchased Microsoft Copilot Pro from Google Play or the Apple app store, contact their customer support for cancellation or refund.

  2. Find your Copilot Pro subscription and select Manage.

    Notes: 

    • If you cancel within a certain time (see the table below), you will receive a refund. If you cancel after the refund window, you will need to turn off recurring billing.

    • If you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until the subscription expires.

  3. On the next page, select Cancel.

  4. Follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.

Microsoft Copilot Pro refund window

Country/region

Refund window

Albania
Andorra
Austria
Belgium
Bosnia & Herzegovina
Bulgaria
Croatia
Cyprus
Czechia
Estonia
Finland
Germany
Gibraltar
Greece
Guernsey
Hungary
Iceland
Ireland
Italy 
Jersey

Latvia
Liechtenstein 
Lithuania
Luxembourg 
Malta
Monaco
Netherlands
North Macedonia
Norway
Poland
Portugal
Romania
San Marino
Slovakia
Slovenia
Spain
Sweden
Switzerland 
United Kingdom
Vatican City

To receive a full refund, cancel within 14 days of initial purchase.

Canada
Denmark 
Faroe Islands 
France 
French Guiana 
French Polynesia 
Greenland
Guadeloupe
Israel
Korea 

Martinique
Mayotte
New Caledonia
Réunion
St. Barthélemy
St. Martin
St. Pierre & Miquelon
Turkey
Wallis & Futuna

To receive a prorated refund, cancel at any time. 
Learn more.

All other countries

To receive a full refund, cancel within 7 days of initial purchase.

Learn more

Cancel a Microsoft subscription

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Turn recurring billing on or off

Troubleshoot issues if you can't cancel your subscription

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