In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information.

Xbox Support ... Xbox Support

When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.

Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter. If you can't find Microsoft Store, see Trouble finding Microsoft Store in Windows 10.

Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

To save a file to your PC, right-click the file you want to save, then select Open with > Using Windows default. The selected file will open in the default Windows app for the file type, and the file will get copied to the Downloads folder in Windows.

Learn what to do if you find charges you don't recognize from Microsoft.

Before you send in your Xbox device or accessory for service, you'll want to make sure it's properly packed for shipping. This page illustrates the recommended way to pack your product.

Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

After a service request, follow these steps to restore your account info, files, and apps to your Surface.