In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.

For volume licensing support, open your Microsoft 365 admin center, select Help & support, and search for "manage volume licensing" or submit an online support request. Don't forget to include your license ID or agreement number, your contact phone number & email address so we can contact you.

如果您嘗試使用您的 Microsoft 帳戶餘額購買遊戲或附加內容，您的帳戶中可能沒有足夠的資金可支付商品的總額。 例如，如果嘗試購買標價為 9.99 美元的遊戲，而您的 Microsoft 帳戶餘額為 10.00 美元時，該金額會不足以支付稅金，因此您需要加入更多資金支付總餘額。 如果您收到數位代碼或卡片做為禮物，則可以購買另一個代碼或卡片來加入至您的帳戶餘額，或是將新的信用卡新增至帳戶並嘗試再次購買。 備註如果您嘗試購買，但有逾期未付餘額時，您必須先支付逾期餘額，才能進行任何其他動作。 若要管理您的資金，請登錄您的 Microsoft 帳戶，然後前往 [付款與帳單] 索引標籤: 我需要協助處理逾期未付餘額。 我需要協助兌換禮品卡或代碼。 這是否解決了問題？ 是否仍需要協助?

If you purchased a Microsoft 365 subscription from a third-party retailer, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.

Go to Subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account. Note: If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund.

How do I manage my Skype subscription? From here, you can view your subscriptions and purchase history, or change your payment method .

Microsoft Store will charge your selected method of payment when your item ships. If you order more than one item, we will issue an authorization to your payment method for the full amount at the time of your order or soon after, then charge you for each item when it ships.

To activate Microsoft 365 or Office after you've signed out, you can sign in again with the account that's associated with your subscription. If you have more than five devices, Microsoft 365 or Office will sign you out of devices automatically to stay within your sign-in limit.

Learn how to activate Office that is pre-installed on new Windows 10 PCs or using a new product key.