The type of support Microsoft provides depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Learn more about which products are included for home or for business.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

June 11, 2026 - XBOX Update Preview - Omega (2606.260609-2200)

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Some Xbox subscriptions can be extended. Find out more about what the limitations are in your country or region.

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Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office.

Learn how to contact Microsoft Store support to get help for your payment and billing issue.

Get an error message or error code when making a purchase on Xbox? Find out what they mean.