iOS Android To install Authenticator on your iOS device Scan the QR code or download and install Authenticator from the Apple app store.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Learn how you can use the free Microsoft Authenticator app to sign in to all your accounts without using a password.

Learn how to request a refund for a purchase from the Xbox Store.

See also Sign in to sync Microsoft Edge across devices Download Edge for Android or iOS Microsoft Edge help & learning

Learn how to prevent unauthorised purchases on your Xbox by creating Microsoft accounts for every person who uses that console.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.