Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage.

The type of support Microsoft provides depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription. Learn more about which products are included for home or for business.

价值声明 在 Microsoft，我们了解到有时无法按计划购买数字游戏产品。 如果发生这种情况，您可以放心，我们将公平对待，倾听您的疑虑，如果需要，我们会协助您申请退款。 我们致力于清楚地传达我们的政策，并使我们的流程简单易懂。 您的反馈意见可帮助我们不断提升游戏体验。 让我们知道 ...

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

在 Xbox 上購物時，收到錯誤訊息或錯誤碼嗎？ 了解它們代表的意義。

To review app, game or subscription purchases, track orders, or view and print invoices, sign in to your order history page. Select 'Personal account' or 'Work account' tab below for your account type.

Learn how to redeem prepaid codes for Xbox games, subscriptions, or downloadable content using your account.