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Microsoft Store and billing help

Select the correct link for help with canceling a Microsoft 365 or Xbox subscription. For all other subscriptions, follow the steps in the section, Cancel other Microsoft subscriptions.

Tip: If your payment needs to be updated, you'll find details about that on the Services & subscriptions page of your Microsoft account dashboard.

Cancel a Microsoft 365 or Xbox subscription

Cancel other Microsoft subscriptions 

  1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It's important to use that account.

  2. Find your subscription and select Manage.

    If you don't see Manage, but see Turn on recurring billing instead, this means your subscription will expire on the date shown and you don't need to do anything else.

  3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).

  4. Scroll through and follow the instructions on the page to proceed with cancellation. To view our complete cancellation policy, see Microsoft Store Terms of Sale.

Note: In Israel, you have the right to cancel any subscription that has recurring billing with immediate effect and receive a prorated refund. For more info, see Cancel a Microsoft subscription in Israel.

Troubleshoot issues if you can't cancel your subscription

If you don't see Manage on your Services & subscriptions page, and can't cancel or turn off recurring billing, try the following:

  • Make sure you're signed in with the same Microsoft account you used to purchase your subscription.

  • If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else.

  • Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, go to Payment options on your Microsoft account dashboard. If you need to change how you're paying for your subscription, see Change the payment method for a Microsoft subscription.

  • To see our complete cancellation policy, see Microsoft Store Terms of Sale.

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