Before you sell or gift your device

If you still have your device

Make sure you back up your personal info, and reset the device.

To back up info on your Windows Phone and reset it:

  • In the App list on your phone, go to Settings > Update & security > Backup.
  • Choose what you want to back up.
  • Once you've backed up all the info you need, go to Settings > System > About, and tap Reset your phone.
  • Once you've reset your phone, make sure you remove your phone from account.microsoft.com/devices.

To back up info on your Windows 10 PC and reset it:

  1. Go to Settings > Update & security > Backup.
  2. Use an external drive to back up your File History.
  3. Once you've backed up all the info you need, go to Settings > Update and security > Recovery.
  4. Under Reset this PC, select Get started, and follow the instructions on the screen.
  5. Once you've reset your PC, make sure you remove your PC from account.microsoft.com/devices.

If you don’t have your device anymore

For Windows Phone:

  1. Consider erasing your device info with Find My Phone before removing it.
  2. Go to account.microsoft.com/devices.
  3. Select Remove, and follow the instructions on the screen.

For Windows 10 PC:

  1. Go to account.microsoft.com/devices.
  2. Select Remove, and follow the instructions on the screen
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Article ID: 10547 - Last Review: Jun 22, 2016 - Revision: 17

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