Why can't I sign up for a Microsoft account?

If you see an error message when you try to sign up for a Microsoft account, try the following:

  • If the error message has the error code 450 or starts with the letters LEFKPK, there's probably a temporary problem with the Microsoft account sign-up service. Wait 24 hours, and then try to create an account again. If you still can't create an account after 24 hours and the error message you receive includes 675b, keep waiting, and then try again.
  • If the error message you receive includes 0x800482d4 or starts with LEFKPK, contact Microsoft support to get more help.

For security reasons, we limit the number of Microsoft accounts you can create in a day from the same IP address. If you are setting up accounts for an organization or a group and get an error message, waiting a day should fix the problem.

If you're having other problems with your Microsoft account, you can try running the Microsoft Accounts troubleshooter. It's an automated tool that can find and fix some common problems for you. The tool is only available in English, but will work in all locations.

 

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Article ID: 10642 - Last Review: Jun 9, 2016 - Revision: 8

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