Fix problems detaching or attaching your Surface Book keyboard

Applies to: Surface BookSurface Book 2

If you're having trouble detaching or attaching your Surface Book keyboard, here are some steps to try to get things working again.

First things to try

First, let's check some of the most common things that can cause problems with detaching your keyboard. 

More troubleshooting

If you’re still having problems, try these troubleshooting steps.

If you're still having problems

Reset your Surface

If you’ve tried the other troubleshooting steps and you’re still having problems detaching your keyboard, try resetting your Surface Book. Resetting lets you choose whether to keep your files or remove them, and then it reinstalls Windows. For more info on resetting your Surface, see Restore or reset Surface.

If that doesn’t work, contact us.