Reset Surface Headphones

Applies to: Surface Headphones 2Surface Headphones

Surface Headphones 2


If you're having problems with your Surface Headphones, you can reset them to the original factory settings or reset their firmware. The type of reset you should use depends on what kind of problem you're having.

Type of reset Use when
Factory reset You can't connect your Surface Headphones to your PC or phone after a few tries.
Firmware reset
  • The touch area or buttons stop responding.
  • Your default digital assistant isn’t activated when you tap and hold the touch area.
  • The LED turns amber.
 

Reset your headphones to factory settings

When you reset your headphones, any pairing information, equalizer adjustments, and languages settings are removed and your headphones go back to the original factory settings. After you reset them, you'll need to set up your headphones again. There are two ways you can reset your headphones.

1. Use the power button

Press and hold the power button (#3 in the diagram below) for 20 seconds until you hear that your headphones have been reset to the factory defaults.

Image explaining the different buttons on the Surface Headphones.

2. Use the Surface Audio app

First, connect your headphones to your Windows 10 PC using the included USB cable, or connect your headphones wirelessly over Bluetooth to your iOS device, Android device, or PC (if you can).

  • On a Windows 10 PC: Open the Surface Audio app, then select Devices > Surface Headphones. Select Device details, then select Reset now > Reset now to confirm and reset them.
  • On an iOS device or Android device: Open the Surface Audio app, then tap Settings next to Surface Headphones. In Device Settings, tap Factory reset > Yes to confirm and reset them.

For more info on setting up your Surface Headphones, see Set up Surface Headphones.

Reset the firmware on your headphones

Here's how to reset the firmware:

  1. Plug the USB cable into your Windows 10 PC or into a USB power adapter (not included) for a wall outlet.
  2. Press and hold the power button on your headphones.
  3. While still holding down the power button, connect the USB-C end to your headphones. 
  4. Release the power button.

Related topics

Surface Headphones (first version)


If you're having problems with your Surface Headphones, you can reset them to the original factory settings or reset their firmware. The type of reset you should use depends on what kind of problem you're having.

Type of reset Use when
Factory reset You can't connect your Surface Headphones to your PC or phone after a few tries.
Firmware reset
  • The touchpad or buttons stop responding.
  • You can't open Cortana by tapping and holding the touchpad.
  • The LED turns amber.
 

Reset your headphones to factory settings

When you reset your headphones, any pairing information, equalizer adjustments, and languages settings are removed and your headphones go back to the original factory settings. After you reset them, you'll need to set up your headphones again. There are three ways you can reset your headphones.

1. Use the power button

Press and hold the power button (#3 in the diagram below) for 20 seconds until you hear that your headphones have been reset to the factory defaults.

Image explaining the different buttons on the Surface Headphones.

2. Use Cortana

First, connect your headphones to your Windows 10 PC using the included USB cable, or connect your headphones wirelessly over Bluetooth to your iOS device, Android device, or PC (if you can).

  • On a Windows 10 PC: Open Cortana, then select Devices > Surface Headphones. Under Factory reset, select Reset now.
  • On an iOS device or Android device: Open the Cortana app, then select Devices > Devices > Surface Headphones > Surface Headphones > Factory reset.

For more info on setting up your Surface Headphones with Cortana, see Set up Surface Headphones with Cortana.

3. Use the Surface Audio app

First, connect your headphones to your Windows 10 PC using the included USB cable, or connect your headphones wirelessly over Bluetooth to your iOS device, Android device, or PC (if you can).

  • On a Windows 10 PC: Open the Surface Audio app, then select Devices > Surface Headphones. Select Device details, then select Reset now > Reset now to confirm and reset them.
  • On an iOS device or Android device: Open the Surface Audio app, then tap Settings next to Surface Headphones. In Device Settings, tap Factory reset > Yes to confirm and reset them.

For more info on setting up your Surface Headphones, see Set up Surface Headphones.

Reset the firmware on your headphones

Here's how to reset the firmware:

  1. Plug the USB cable into your Windows 10 PC or into a USB power adapter (not included) for a wall outlet.
  2. Press and hold the power button on your headphones.
  3. While still holding down the power button, connect the USB-C end to your headphones. 
  4. Release the power button.

Related topics