Troubleshooting calls in the Your Phone app

Applies to: Windows 10

There are a few common issues that can prevent calling from working. To troubleshoot, start by trying this:

On your PC:

  • Make sure Focus assist is turned off. To do this: right click the Action Center icon  on the taskbar, select Focus Assist, then Off.
  • Close the Your Phone app and reopen it.
  • If none of above work, please reboot your PC.

On your Android Phone:

  • Turn Bluetooth off and on again. To do this, swipe downwards from the top of your screen to reveal the Android Notification panel, tap the Bluetooth icon to turn it off/on.

If calling still isn't working, try these steps:

Your phone and PC may have failed to automatically connect via Bluetooth. From your phone, try to connect your devices manually by:

  1.  Swiping downwards from the top of your screen to reveal the Android Notification panel. Tap and hold the Bluetooth icon.
  2. A list of nearby devices will be displayed. Locate the name of your PC in this list and tap on it.
  3. You should see notifications on both your Android phone and Windows 10 PC. Tap or click on these toasts to confirm.
  4. The connection process should now be complete, and you’ll be able to use the Calls feature.

If you’re still unable to use Calls - make sure the Your Phone app on your PC is closed, then do the following:

On your Android phone:

  1. Open your phone Settings app.
  2. Tap Connected devices > Connection preferences > Bluetooth.
  3. Make sure Bluetooth is turned on.
  4. Next to the paired device that you'd like to change, tap Settings.
  5. Select unpair (or 'forget').

On your PC:

  1. Select Start  > Settings > Devices > Bluetooth & other devices.
  2. Select your Android phone from the list.
  3. Select Remove device.
  4. Confirm the removal.
  5. If there's another entry for your phone, make sure you unpair it too by following steps 2-4.  Make sure your Android phone is not on the list.
  6. Open the Your Phone app and set up Calls again. 

Why can't I type in special characters while making calls?

The Your Phone app doesn't currently support special symbols such as “*”, “#” for calls. Please note in certain cases the number “0” may be automatically attached to the number you are typing in when you try to add these special characters.