If your issue prevents you from booting into Windows, you won't be able to follow the steps in this article. After the device tries to restart a few times, you should get Windows Recovery Options, which you can use to try to resolve the issue. Click a link below that corresponds to your version of Windows:
- Windows 10: Recovery options in Windows 10
- Windows 8.1: How to refresh, reset, or restore your PC
- Windows 7: What are the system recovery options in Windows?
A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.
If you want to free up drive space on your computer before you perform a clean boot, see Free up drive space in Windows 10 or Tips to free up drive space on your PC in Windows 8.1 or Windows 7.
How to perform a clean boot
Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.
Use the following steps to perform a clean boot in Windows 10. Click here for instructions for Windows 7, Windows 8 and Windows 8.1.
- Sign in to the computer as an administrator. For more info, see Create a local user or administrator account in Windows 10.
- Click Start, and type msconfig.
- Select System Configuration from the search results.
Important If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you don’t use the System Configuration utility to change the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.
On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
- On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
- On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
- Close Task Manager.
- On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer. Once the computer restarts in a clean boot environment, you can follow troubleshooting steps to install, uninstall, or run your application. Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you reset the computer to start normally after you have finished your troubleshooting.
How to determine what is causing the problem after you do a clean boot
How to start the Windows Installer service when system services are not loaded
If you run a Setup program without starting the Windows Installer service, you may receive the following error message:
The Windows Installer service doesn't start if you clear the Load system services check box in the System Configuration utility. To use the Windows Installer service when system services are not loaded, start the service manually. To do this, follow these steps.