This article was previously published under Q271510
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
Outlook Express may be very slow when you try to open it, create a new mail message, or switch identities.
This behavior can occur for one of the following reasons:
The Pstores.exe file and associated .dll files may be corrupted, or their versions may be incorrect.-or-
The ProtectedStorage registry key has incorrect parameters.
To resolve this issue:
Rename the Pstore.log file, and obtain a new copy of the Pstores.exe file and associated files.
Delete, and then re-create the ProtectedStorage registry key.
Rename the Pstore.log File
Search for a Pstore.log file. If you do not find the file, skip to the next section. If you find it, rename it:
Click Start, point to Files, and then click Files or Folders.
In the Named field, type pstore.log.
Verify that the Look In field displays your primary hard drive (usually C), and then click Find Now.
Right-click the pstore.log file found in the search, and then click Rename.
Rename the file "pstoreold.log" (without the quotation marks), and then press ENTER.
Obtain a New Copy of Pstores.exe and Associated Files
To obtain a new copy of the Pstores.exe file and associated files, reinstall Microsoft Internet Explorer.
Delete the ProtectedStorage Registry Key
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
Delete the ProtectedStorage registry key by using the following method:
Click Start, click Run, type regedit, and then click OK.
Find the ProtectedStorage key, right-click it, and then click Delete.
Quit Registry Editor.
Re-Create the ProtectedStorage Registry Key
To re-create the ProtectedStorage registry key:
Click Start, point to Programs, and then click MS DOS Prompt.
In the MS-DOS Prompt window, type the following command
and then press ENTER.
Type exit, and then press ENTER to close the MS-DOS Prompt window.
Quit all programs, and then restart the computer.
This behavior can occur after you uninstall a previous version of McAfee VirusScan and then install a new version. You cannot remove files that are in use until you restart the computer. If you do not restart the computer after you uninstall the previous version of McAfee VirusScan, certain .dll files that are installed by the newer version are removed when you do eventually restart the computer. For more information on this issue, please visit the Product Knowledge Center at the following McAfee Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
If this article does not solve the issue, then proceed to the following article in the Microsoft Knowledge Base:
235300 OLEXP: Microsoft Outlook Express 5 Starts Very Slowly