Console crashes when you run an inquiry on a DPM server after you install Update Rollup 5 for System Center 2012 R2 Data Protection Manager

You install Update Rollup 5 for System Center 2012 R2 Data Protection Manager (DPM) and are already protecting system state or bare metal recovery (BMR). When an inquiry is run on the local DPM server or on another attached DPM server for secondary protection, the console may crash. After you restart the server, the DPM UI freezes at one of the following windows, and you also notice that cmdlets are unresponsive.

Splash screen

Data Source Health


To resolve these issues, apply this hotfix.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

This hotfix is available for download from the Microsoft Download Center:

Installation instructions

To install this hotfix, follow these steps:
  1. Download this hotfix to a target folder on your computer.
  2. Open the target folder, and then right-click DataProtectionManager2012R2-KB3040326.exe.
  3. Click Run as administrator.
  4. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard.


To apply this hotfix, you must have Update Rollup 5 for System Center 2012 R2 Data Protection Manager installed.

Restart information

You must restart the computer after you apply this hotfix.

Replacement information

This hotfix does not replace any previously released hotfix.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Learn about the terminology that Microsoft uses to describe software updates.

Article ID: 3040326 - Last Review: 03/05/2015 16:58:00 - Revision: 2.0

Microsoft System Center 2012 R2 Data Protection Manager

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