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Note: The information below is for Microsoft 365 subscriptions only. For help with Xbox, see Cancel an Xbox subscription. For all other subscriptions purchased through Microsoft see, Cancel a Microsoft subscription

Get help from a support advocate

To get help from a support advocate, select a language from the list below.

We recommend contacting a support advocate to help you cancel your Microsoft 365 subscription or to choose a better plan to meet your needs. Just request a call back to discuss what works best for you.

Cancel your Microsoft 365 subscription

Tip: The steps below describe how to cancel a Microsoft 365 Family or Personal subscription. To cancel Microsoft 365 for business, see Cancel a Microsoft 365 for business subscription.

  1. Go to the Manage subscription page and if prompted, be sure to sign in with the same Microsoft account you used to purchase your Microsoft 365 subscription.
     

    Note: If you see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until your Microsoft 365 subscription expires.

  2. Select Cancel subscription (or it might say, Upgrade or cancel).

  3. Follow the instructions on the page to proceed with cancellation by turning off recurring billing. To review our complete cancellation policy, see Microsoft Store Terms of Sale.

If you still need help, our agents are available to help you.

Note: In Israel, you have the right to cancel any subscription that has recurring billing with immediate effect and receive a prorated refund. For more info, see Cancel a Microsoft subscription in Israel.

Troubleshoot issues if you can't cancel your subscription

If you don't see an option to cancel or turn off recurring billing, you can choose to speak to one of our support advocates, or you can try the following:

  • Make sure you're signed in to the Microsoft account dashboard with the same Microsoft account you used to purchase Microsoft 365.

  • If you see Turn on recurring billing, this means your subscription will expire at the date shown and you can continue to use the product until that date. You don't need to do anything else.

  • Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, on the Manage page, select Change how you pay. For more info, see Change the payment method for a Microsoft subscription.

  • To see our complete cancellation policy, see Microsoft Store Terms of Sale.

 See also

Cancel a Microsoft subscription

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