Frequently asked questions about Microsoft Forms

Frequently asked questions about Microsoft Forms

Tip: Create a survey, quiz, or poll with Microsoft Forms. Want to capture and analyze enterprise customer feedback? Try Dynamics 365 Customer Voice.

Note: The information in this article applies to the most current functionality available in Microsoft Forms. Like most modern software, the Microsoft Forms experience is frequently updated to add new functionality and to improve existing features. Please check back periodically for new and recently updated questions and answers.

Microsoft Forms is a simple, lightweight app that lets you easily create surveys, quizzes, and polls. In educational institutions, it can be used to create quizzes, collect feedback from teachers and parents, or plan class and staff activities. In business organizations, it can be used to collect customer feedback, measure employee satisfaction, improve your product or business, or organize company events.

Dynamics 365 Customer Voice is an enterprise survey capability that helps businesses obtain the feedback they need to make smarter decisions. Powered by both Microsoft 365 and Dynamics 365, Dynamics 365 Customer Voice supports businesses seeking to transform customer, product, and employee experiences.

Dynamics 365 Customer Voice is built on Microsoft Forms and offers new capabilities that make capturing and analyzing customer and employee feedback simpler than ever. Your customers can respond to surveys using any web browser or mobile device. As the responses are submitted, analyze them with Power BI reports and make effective decisions accordingly.

Learn more about Dynamics 365 Customer Voice.

Microsoft Forms is free to use for any of the following:

Office 365 Education

  • Office 365 A1 Plus

  • Office 365 A5

  • Existing customers who purchased Office 365 Education E3 prior to its retirement

Microsoft 365 Apps for business

  • Microsoft 365 Business Basic

  • Microsoft 365 Business Standard

  • Microsoft 365 Business Premium

  • Microsoft 365 Apps for enterprise

  • Microsoft 365 Enterprise E1, E3, and E5 plans

  • Existing Office 365 Enterprise E4 customers who purchased E4 before its retirement

U.S. Government Community Cloud: GCC and GCC High environments

  • Microsoft 365 GCC and GCC-High G1, G3, and G5

Microsoft personal account

  • Hotmail

  • Live


Log in to and start creating surveys, quizzes, and polls.

Microsoft Forms authors can toggle their settings to allow users outside of their organization to respond to their survey or quiz. In this case, users will be submitting responses anonymously. If you want to see who has filled out your survey or quiz, you can require respondents to fill in their names as part of your questionnaire.

Microsoft Forms runs on Windows, Mac, Android, iOS, and web platforms.

Microsoft Forms is available to use on desktop and mobile browsers, ensuring a broad audience can respond to your survey or quiz without having to download a separate app.

Microsoft Forms is optimized for Internet Explorer 11, Edge, Chrome (latest version), Firefox (latest version), Chrome on Android (latest version), and Safari on iOS (latest version).

Note: Microsoft 365 apps and services will not support Internet Explorer 11 starting August 17, 2021. Learn more. Please note that Internet Explorer 11 will remain a supported browser. Internet Explorer 11 is a component of the Windows operating system and follows the Lifecycle Policy for the product on which it is installed. 

See languages supported and language settings for Microsoft Forms.

No. Microsoft InfoPath was a solution to create customizable forms that can enable automated workflows, whereas Microsoft Forms is a basic, lightweight app for quickly collecting information via surveys and quizzes.

Microsoft InfoPath is being replaced by SharePoint Lists, Flow, and PowerApps – modern solutions for digitizing traditional company forms, automating workflows, and transforming business processes. Learn more.

See Also

Microsoft Forms Quick Start

Microsoft Forms introductory course: Creating Authentic Assessments

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