Problems renewing a Microsoft 365 subscription

After you've renewed your subscription, you can verify that the subscription has been renewed.

1. Go to your Microsoft account Services & subscriptions page. Be sure to use the same Microsoft account that you used to renew your subscription.
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2. If recurring billing is turned on, you'll see the date that your subscription will renew.

3. If recurring billing is turned off, you'll see the date that your subscription will expire.

You might see the "Renew your subscription" message in a yellow warning bar across the top of an Office application after you've renewed Microsoft 365.

Why it happens: Your Microsoft 365 subscription was about to expire, before you renewed.

How to turn it off: After you renew your subscription, close all of your open Office applications and open them again to begin using them. You may have to sign in again with the Microsoft account that is associated with your subscription. If you don't want to worry about your Microsoft 365 subscription expiring in the future, consider turning on recurring billing.

You might see the "Subscription expired" message in a yellow warning bar across the top of an app after you've renewed Microsoft 365.

Why it happens: Your Microsoft 365 subscription expired, before you renewed.

How to turn it off: After you renew your subscription, close all of your open Microsoft 365 applications and open them again to begin using them. You may have to sign in again with the Microsoft account that is associated with your subscription. If you don't want to worry about your Microsoft 365 subscription expiring in the future, consider turning on recurring billing.

You won’t lose any unused time when you renew. Your expiration date will just extend by one month or one year, depending on what you choose.

Microsoft 365 subscriptions include the latest feature updates, upgrades to future versions, ongoing tech support, and more. However, if you’ve decided that a subscription service isn't for you, you can buy Office as a one-time purchase. Compare and buy Office products.

If you have Microsoft 365 Personal and decide you now want Microsoft 365 Family so you can share your subscription with up to 5 people, or you want to switch from Microsoft 365 Family to Microsoft 365 Personal you can. See Switch to a different Microsoft 365 subscription.

To keep using your Microsoft 365 applications, you need to reactivate the subscription. For help, see A subscription notice appears when I open a Microsoft 365 application.

If Microsoft 365 expired and you need to use an app like Word, Excel, or PowerPoint right away, go to microsoft365.com and use the Microsoft 365 for the web apps in your web browser. You can also access your OneDrive from there. Contact Microsoft Support to get help with the renewal error.

To complete renewal, you need to go to Microsoft365.com/setup and enter the product key you got at the store, or follow the link in your email receipt. If you can't find your email receipt, check your junk mail folder.

You might also need to follow the steps in Renew using a product key that you bought in a store, above.

Contact Microsoft Support.

Check your renewal status to make sure the subscription was renewed and is now active. If it is active and the Install button isn't working, please contact Microsoft Support.

1. Go to your Microsoft account, Payment & billing page.

2. If prompted, choose Sign in and enter the Microsoft account and password associated with your Microsoft 365 subscription.

3. Review the details for your Microsoft 365 subscription.

   • If you see Has recurring billing, your subscription is set up for recurring billing on the date shown, unless you click Change and Turn off recurring billing or cancel it beforehand.

   • If you see Expires on [date], your subscription will expire on that date, unless you renew.

   Note: For help understanding renewal and billing dates for all Microsoft subscriptions, see Account subscription recurrence and billing dates.

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.

The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem. If we don't detect any problem, we'll guide you through how you can help yourself.

Click the button to begin:

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