| Icon | Meaning |
|---|---|
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OneDrive cloud icon with a blue circle with an "i" If you see a blue circle with an informational letter "i" in it over a OneDrive cloud icon in the notification area, it means there are new messages about how best to use OneDrive, or to inform you about new or unused features. Select the OneDrive cloud icon to see any messages and actions to take. |
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OneDrive cloud icon with a red circle and white cross A red circle with a white cross means that a file or folder cannot be synced. You'll see this in File Explorer or on the OneDrive notification area icons. Click the blue or white OneDrive icon in the notification area to learn more about the problem. For more help, read how to Fix OneDrive sync problems. |
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OneDrive cloud icon with a gray line through it A grayed-out OneDrive icon with a line through it means you're not signed in, or OneDrive setup hasn't completed. Press the Windows key, search for "OneDrive" and then open the OneDrive desktop app. Note: If you see the error message "You're already syncing a personal OneDrive on this computer", follow the steps to unlink and relink your account. |
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OneDrive cloud icon with paused symbol The paused symbol over the OneDrive or OneDrive for work or school icon means your files are not currently syncing. To resume syncing, select the relevant OneDrive icon in the notification or menu bar area, and select Resume syncing. Learn more about How to Pause and Resume sync in OneDrive. |
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Sync arrows or OneDrive cloud with sync arrows icon The circular arrows over the OneDrive or OneDrive for work or school notification icons signify that sync is in progress. This includes when you are uploading files, or OneDrive is syncing new files from the cloud to your PC. Sync icons may also be seen online on OneDrive.com. OneDrive will also check for other file or folder changes and may show "Processing changes". If OneDrive shows "Processing changes" for a long time, it could be because you have an online file open, a very large file syncing, a lot of files stuck in a queue. To help resolve these problems, read OneDrive is stuck on "Processing changes". If you're seeing the sync pending icon in File Explorer, read OneDrive is stuck on "Sync pending". |
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OneDrive cloud icon with yellow warning triangle If you see a yellow warning triangle over your OneDrive or OneDrive for work or school icon, it means your account needs attention. Select the icon to see the warning message displayed in the activity center. |
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OneDrive cloud icon with brown warning circle If you see a brown bang or exclamation mark over your OneDrive or OneDrive for work or school icon, it means your account needs attention. Select the icon to see the warning message displayed in the activity center. |
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OneDrive cloud icon with a red "no entry" style circle If you see a red "no entry" style icon over your OneDrive icon, it means your account is blocked. Learn more about what to do when your OneDrive account is frozen. |
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Green circle with a tick or check mark When you open an online-only file, it downloads to your device and becomes a locally available file. You can open a locally available file anytime, even without Internet access. If you need more space, you can change the file back to online only. Just right-click the file and select "Free up space." Learn more about OneDrive Files On-Demand. |
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Blue cloud outline A blue cloud icon next to your OneDrive files or folders indicates that the file is only available online. Online-only files don't take up space on your computer. You can't open online-only files when your device isn't connected to the Internet. Learn more about OneDrive Files On-Demand. |
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Blue cloud outline with a person icon If you see a "people" icon next to your OneDrive files or folders, this indicates the file or folder has been shared with other people. Learn more about how to change sharing at Share OneDrive files and folders. |
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Gray circle with a flat bar You may see this icon if you sign in to OneDrive with a work or school account. It means your admin has blocked the sync of certain file types. It's most common to block Outlook data files, even if you also sign in to OneDrive with a personal account, the same restrictions will apply. Learn how to remove an Outlook .pst data file from OneDrive. |
Need more help?
Account support. For help with your Microsoft account and subscriptions, visit Account & Billing Help.
Technical support. For technical support, select Contact Microsoft Support below, enter your problem and select Get Help.
Mobile users can contact Support by opening the OneDrive app and gently shaking your device.
Community support. Communities help you ask questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community. Do not disclose personal or sensitive information in public forums.