Windows Mail, Calendar and People are becoming new Outlook

Support is ending for Windows Mail and Calendar

Support for Windows Mail, Calendar, and People will end on December 31, 2024. We're currently in the process of moving existing users to the new Outlook for Windows. After December 31, 2024, users will no longer be able to send and receive email using Windows Mail and Calendar. Any local emails, calendar events, and contacts stored in Mail, Calendar, and People will remain exportable following the steps in Export emails and contacts from Windows Mail or People and import to new Outlook. 

Users will continue to have the option to go back to Windows Mail and Calendar through a toggle in Settings > General > About Outlook, in the Outlook for Windows app.  

What to expect when using new Outlook?

If you have an account that is supported by the new Outlook for Windows, you'll see a toggle in Windows Mail and Calendar to Try the new Outlook in the upper right corner of your screen. Selecting the toggle will start the download of the new Outlook for Windows on your device. This may take several minutes to complete. After the installation completes, Windows Mail or Calendar will close and the new Outlook for Windows will open, where you can sign in and choose to import your accounts and settings. 

If you would like to go back to Windows Mail and Calendar, you can do so by selecting the toggle in the new Outlook for Windows. You’ll be asked to provide feedback on why you're going back – we encourage you to let us know what we can improve about the new Outlook for Windows so that our product team has the chance to address feedback before support for Windows Mail and Calendar ends in 2024.  
  

To streamline your experience, over the coming months we’ll begin automatically downloading and installing the new Outlook for Windows onto your device. (We’ll notify you before we begin the download.) The next time you open Mail and Calendar, we’ll let you know that we’re launching new Outlook for Windows for the first time. You'll continue to have the option to toggle back to Windows Mail and Calendar by going to Settings > General > About Outlook, and clicking Open Mail now. 

If you're not interested in trying the new Outlook for Windows, you can stop using Windows Mail and Calendar and instead manage your email and calendar through your service’s webmail application, or a different email client. Support for Windows Mail, Calendar, and People is ending in 2024 so if you don’t want to use the new Outlook for Windows after trying it, you'll need to move to a different application by the end of 2024. More information on specific end of support dates will be made available in accordance with the Modern Policy for product lifecycles. 

What if one of my accounts is not yet supported in new Outlook? 

The new Outlook for Windows supports the following accounts:

• Personal Microsoft accounts such as Outlook.com, Hotmail.com, Live.com, etc.

• Work or school accounts licensed for Outlook use (this is typically the account assigned to you by your organization's admin and what you use to sign in to Microsoft services at work or school)

• Third-party accounts such as Gmail, Yahoo!, iCloud

• Other third-party accounts connecting through IMAP and POP

What if I can't find some of my calendar events in the new Outlook for Windows? 

In most cases, if you are using a personal Microsoft account or third-party account like Gmail, Yahoo!, or iCloud, it may take a few minutes for your calendar data to sync to the new Outlook for Windows. You can learn more about ways to troubleshoot here.

If you have been using Windows Mail with only a mailbox connecting through IMAP, your calendar data may be locally saved on your device as the IMAP protocol does not support syncing calendar data to a mailbox. The new Outlook for Windows does not currently support viewing local data from Windows Calendar. You can always access this data by clicking the toggle in the new Outlook for Windows to return to Windows Calendar.

I don't remember my password. Can I still use new Outlook?

Go here to learn more about how you can find or reset your password to use the new Outlook for Windows.