We value feedback from our users and every message we receive is passed on to our editorial and product teams. If you have a question, please check the FAQ below to see if the answer is there.
Replying to your feedback
Microsoft takes your privacy seriously. Your personal data is not collected when you submit feedback, so we do not record your email address and you won't receive an individual reply.
Advertising
Why is there advertising on your site?
MSN believes a free, well-funded press plays a critical role in society. Every day we deliver content from thousands of the world’s most respected publishers, free of charge.
The money we accrue from advertising is shared with those publishers in order to help sustain a free press, and to pay the costs of providing the content to you.
Adverts prevent me from seeing content or causing some other problem - what can I do?
That shouldn’t happen, but if it does, please help us fix it by sending a message through our feedback tool. You can access the feedback tool via a button in the bottom right-hand corner of any MSN page, and also through the settings cog
at the top right-hand corner of the MSN homepage. Describe the problem in as much detail as possible, because without that detail it is hard to track down something that is impacting individuals among millions of users.
Please provide:
- The page where you are seeing the problem – is it the homepage, an article, a gallery, or a video?
- The URL of the page the ad takes you to
- The brand or product the ad is for
- It also really helps us if you describe what the issue is (for example: ad has overlapping words, content has disappeared, ad cannot be closed).
How can I distinguish between editorial content and advertising?
We will always be clear about what is an ad, and what is not. Some ads, such as sponsored stories and native advertising, sit alongside editorially programmed stories and are marked with an Ad label. Other types of ads, called display ads, sit separate from content. These are also marked with an Ad label, and in some countries, you will see an additional “Ad Choices” label.
How can I adjust my advertising privacy settings?
Browsing, search and other online activity data associated with your Microsoft account is used to show you ads that may be tailored to your interests.
You can adjust how your data is used through your Ad Settings.
Here you can remove and restore interests to enhance the relevance of ads that you’re seeing. You can also turn off personalized ads completely, but please note that ads may be less relevant if you do this.
Editorial
Who writes the content on MSN?
The content we publish - stories, galleries and videos - is created by thousands of the world's best-known publishing brands. Their original work usually is not changed or altered in any way by our content teams or algorithms. However, if we find there are factual or any other significant errors impacting the quality of the content, we immediately notify the publisher and request corrections. To check who created the content, look for the prominent publisher logo at the top of every article, gallery or video, just above the headline.
How is the content I see selected?
We collect data about how you interact with MSN services, such as usage frequency and articles viewed, to provide you with relevant content. Some MSN services provide an enhanced experience when you sign in with your Microsoft account, including allowing you to customize your interests and favorites.
To find out more about personalizing your feed, see the question How do I personalize my content? in the Functionality section below.
To learn more about how collect your data, read the Microsoft Privacy Statement.
How do you ensure your news coverage is not biased?
Balancing conflicting viewpoints is a challenging issue and we care deeply about getting it right. What one person sees as biased may be balanced to someone else.
We believe that trustworthy and diverse perspectives matter, and we are constantly working to develop content experiences that will allow us to feature all sides of a story. We also carefully select content partners who provide a range of perspectives that help us tell the whole story and give the big picture.
I don't like one of the news outlets featured on your site. Can I stop seeing them?
To hide stories from a specific source, select 
on a new story and choose Hide stories from...
To manage your hidden publishers, select Blocked list in the My Interests page on MSN.
I’ve spotted a mistake on your site. What can I do?
If you believe a mistake has been made, please tell us by sending a message through the feedback tool which can be found at the lower right corner of your screen as you are reading a piece of content.
Explain what the problem is and provide either the headline of the article, video or gallery, or the URL where it can be found.
All feedback is read by our content team, and we will work diligently to ensure the issue is resolved. Please note we do not record your email address, so we are unable to reply to your feedback.
Functionality
How do I personalize my content?
If you are using MSN, click on 
Personalize in the navigation menu.
This will take you to a page where you can select and deselect topics that interest you. Your feed will adjust to reflect your preferences, although news deemed important by our editors will still display prominently so that you don't miss out on need-to-know information.
If you are using Microsoft Edge, select the
Settings in the top right-hand corner of the new tab page and then select the Personalize option. From there, you can select and deselect topics and publishers to follow.
If you are using Windows, select the
in the top right-hand corner of the Discover dashboard, accessed through the Windows taskbar. From there, you can select and deselect topics and publishers to follow.
How does signing in impact the personalization of the content I see?
When you sign in with your Microsoft Account on MSN, your account preferences are used to personalize the content seen on MSN and the personalization will stay throughout the browsing session.
- When you access MSN from the taskbar, content you see will use the Microsoft account signed in to Windows to personalize the experience.
- When you access MSN through the Microsoft Edge new tab page, content you see will use the Microsoft account signed in to Microsoft Edge to personalize the experience.
To opt out of user authentication or prevent the tracking of preferences and actions in a specific account, sign out from your Edge
Settings > Profile, or use InPrivate mode in Microsoft Edge.
How can I change my region and language?
If you are using MSN, select the
in the top right-hand corner of the page and then change your Region & language to one of over 60 options.
If you are using Microsoft Edge, select the
in the top right-hand corner of the new tab page and then change your Region & language to one of over 60 options.
If you are using Windows, select the
in the top right-hand corner of the Discover dashboard, accessed through the Windows taskbar, and then adjust your Region & language to one of over 60 options.
I’m seeing weather from the wrong location. How do I change it?
If you are using MSN, the weather displays to the right of the search bar at the top of the page. Select the weather icon to open a new tab where you can search for a new location. To set the new location as your default, select the 
to the right of the location name.
If you are using Microsoft Edge, the weather displays above the right-hand feed. Select the weather icon to open a new tab where you can search for a new location. To set the new location as your default, select the
to the right of the location name.
If you are using Windows, the weather displays on the taskbar. Select the weather symbol to open the weather card and select See full forecast. From there, you can add a new location and set it as your default.
I’m seeing local news from the wrong location. How do I change it?
Your weather settings control your local news experience. You can change your local news location by changing your weather settings, as described above. Please note that local news is not available in all areas, or in every country/region, although we are continuing to expand our coverage.
Can I change the layout of my new tab page in Microsoft Edge?
Yes, select
in the top right-hand corner of the page and open Feed layout. From there, you can deselect Show feed to move the feed down out of view. You can also change how your feed appears by toggling between the Expanded and Compact options.
There are many ways that you can personalize your feed so that you see content that’s relevant to you. See above for how to personalize your feed.
How can I change what I see when in China?
In accordance with Chinese regulations, MSN will only show Chinese content when viewed in China. Other countries and regions are not affected.
How to use assistive technology with Watch
This article is for people who use a screen reader program such as Windows Narrator, JAWS, or NVDA with Windows tools or features and MSN Watch. This article is part of the Accessibility help & learning content set where you can find more accessibility information on our apps. For general help, visit Microsoft Support.
Filter videos by category
- Tab to the list of categories, and then press the Down or Up arrow key to review.
- Press Enter to select the category.
- Tab to the list of filtered videos.
Turn on/off video captions
- Tab to the Captions button, and then press Enter.
- Press the Down or Up arrow keys to select caption options, and then press Enter.
General Microsoft help
I'm having a problem with my Outlook.com or Hotmail account. What can I do?
You can find detailed help for problems with Outlook.com - including locked accounts, fixes for common problems and email sync issues - at the Get Help with Outlook.com page.
Why did you force my computer to update?
Updates help your device run smoothly and securely. You can find out more about Windows updates, including how to schedule more convenient update start times in Windows, in the Windows Update FAQ.