Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account.

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

支付逾期金额以解锁你的订阅. 如果你有自动续订的订阅，当续订收费失败时，订阅会被锁定。. 如果发生这种情况，你将失去对订阅及其权益的访问权限。. 例如，如果未能支付 Xbox Game Pass Core 订阅的续订费用，你将被锁定，并且在线多人游戏将只适用于免费 ...

你可以随时取消 Xbox 订阅。. 关闭定期计费将停止订阅的未来扣费，并使你在订阅到期之前使用其权益。. 你也可能有资格立即取消并获得退款；但不是所有订阅费用都能退款。. 了解如何在下面的“取消订阅”部分中取消 Xbox 订阅并检查退款资格。. 在以下国家 ...

From the Password security tile, select Change my password. On the Change your password page, enter your current password and then enter your new password. For additional security, select the optional checkbox which prompts you to update your password every 72 days.

若要将资金或付款信息添加到 Web 上的成员帐户，请执行以下操作：. 使用帐户登录到 Microsoft Family Safety 网站。. 登录 Microsoft 帐户. 在要管理其帐户的成员下，选择“更多选项” > ”支出”。. 在“Microsoft 帐户余额”下，选择“充值”。. 选择所需的金额，然后 ...

Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

兑换礼品卡和充值码以进行 Xbox 购买和延长 Xbox 订阅。. 代码的长度为 25 个字符，包括数字和字母，并且采用横竖 5 个字符的 5x5 格式。. 代码可以是你从 Microsoft 或受信任的零售商处购买的数字卡或物理卡。. 请注意，如果帐户的未结余额或付款选项不再有效 ...

If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Use your Microsoft account to sign in to Microsoft services like Windows, Microsoft 365, OneDrive, Skype, Outlook, and Xbox Live.