Finding your BitLocker recovery key in Windows - Microsoft Support
If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.
I can't sign in to my Microsoft account - Microsoft Support
If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.
Applies To:
Outlook 2021, Outlook 2021 for Mac, Outlook 2019, Outlook 2019 for Mac, Outlook 2016, Microsoft 365 for home, Outlook.com, GroupMe, Microsoft account dashboard, Microsoft Teams, Microsoft Teams personal, Microsoft To Do, OneDrive (home or personal), OneDrive for Mac, OneDrive for Windows, Outlook for Android, Outlook for iOS
Download Microsoft Authenticator - Microsoft Support
The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.
Xbox Status | Xbox Support
Check the Xbox services, games, and apps for any service outages.
Set up an authenticator app as a two-step verification method
You can set up an authenticator app to send a notification to your mobile device or to send you a verification code as your security verification method. You aren't required to use the Microsoft Authenticator app, and you can select a different app during the set up process.
Request a refund for digital games | Xbox Support
We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.
Update drivers manually in Windows - Microsoft Support
Check for Windows updates. Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.
How to recover a hacked or compromised Microsoft account
If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.
Change the email address or phone number for your Microsoft account
Add, remove or update an email address or phone number. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update the right information in the right way.
Applies To:
Microsoft account dashboard
Account has been locked - Microsoft Support
Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.