Troubleshooting verification code issues. There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Add, remove or update an email address or phone number. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update the right information in the right way.

We've put together this article to describe fixes for the most common problems. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. When two-step verification is on, your account sign-in requires a combination of the following data: Your user name. Your password.

Two-step verification (sometimes called multi-factor authentication) helps protect you by making it more difficult for someone else to sign in to your Microsoft account. It uses two different forms of identity: your password, and a contact method (also known as security info).

2 factor authentication with AOL accounts. Outlook for Android Outlook for iOS. AOL now requires users adding AOL accounts to Outlook to enable 2-factor authentication. More information can be found here on AOL's resource documents. From that page:

From the email accounts pane, you can now select the option to Add account, Manage an existing account. Select Add Account, then in the Suggested account dropdown, add the Gmail account you want to add, and select Continue. Follow the prompts to complete the process.