If you see a Let's get started screen with options to try, buy, or activate Microsoft 365, this means that Microsoft 365 is installed on your new PC as a 1-month trial of Microsoft 365 Family. You won't receive a product key from your PC manufacturer unless you paid for an Microsoft 365 product key card. Instead, you can start a trial of Microsoft 365 Family, or buy Microsoft 365. I thought ...

If you can't sign into your Microsoft account, use the sign-in helper to identify the problem. How to use the Microsoft account sign-in helper The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If it detects a problem with your account, we'll tell you what you need to do to solve the problem. If the tool ...

Note The release notes below are only for users enrolled in the PC Gaming Preview. For information on versions shipped to the public, please visit the following page linked below:

Need help setting up an XBOX profile or signing in to XBOX on your console, PC, or mobile device? This solution will help you sign in or create a new account.

Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

Many tasks for Office products don't require a product key because your Microsoft account takes care of them instead.

Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

Choose your alternative verification method, and continue with the two-step verification process. After you're back in your account, you can update your verification methods (if necessary). For more info about add or changing your methods, see the Manage your settings for two-step verification article. Next steps Learn about your security info in the Security info (preview) overview article ...

These instructions may help with troubleshooting activation by removing all Office license files from your Mac. For example, if you previously installed a one-time purchase of Office for Mac and have switched to Microsoft 365, you may not be seeing subscription features because your copy of Office is still using your old license.

Learn how to resolve "Product key is not valid" error when activating Office or Microsoft 365.