Get help with your Microsoft account

Applies To
Microsoft account dashboard

Your Microsoft account

Your personal account dashboard is the place to:

  • Update your password and personal information.
  • Manage your privacy and security settings.
  • View your account storage.
  • Track the health & safety of your devices.

Billing & payments

Your dashboard is also where you can:

  • Buy, renew, or cancel a subscription.
  • View purchases, payment cards, balance & receipts.
  • Request an exchange or refund.
  • Redeem a gift card or earn rewards.

Can't sign in

If you can't sign in to your Microsoft account, use our sign-in helper tool below to guide you to the correct solution.

Sign up

A Microsoft account gives you access to all of your Microsoft products and services with just one login. Sign up below.

Hotmail & Outlook.com

Hotmail is now Outlook.com, and to sign in, you'll need your Microsoft account username and password.

Microsoft storage

If you exceed your Microsoft cloud storage allowance, you will not be able to send or receive email. Sign in to check.

Work or school accounts

Learn how to manage the account you use to access your work or school email and files.

Work or school account help

Windows

Learn how you can sign in and manage accounts on your PC.

Your account in Windows

Frequently asked questions

Windows & Office

Help with BitLocker

Finding product keys for Windows and Office