Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

Register the password reset verification method for a work or school account. If you forgot your work or school password, never got a password from your organization, or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. Your administrator must turn on this feature ...

Microsoft operates a location service that helps determine the precise geographic location of your Windows device. The precise location of your device allows apps to give you directions, show shops and restaurants that are near you, and more. Many apps and services request location information from your device, and the Windows location service ...

Digital products that can be sent as a gift include the Buy as gift option. It’s not a downloadable product. Some games are still sold as a packaged item we physically ship to you. Check whether there’s a downloadable version of the game available in the Microsoft Store.

Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

See plans and pricing. Find help and support content for Microsoft Phone Link. Learn time-saving tips and explore how you can use Phone Link to stay productive.

When you make your first purchase in the new locale, you'll be prompted to update your billing info. To change your region, use one of the following options: Select Start > Settings > Time & Language > Language & Region. Under Country or region, select your new region.

To find downloads on your PC: Under Quick access, select Downloads. Note: If necessary, go to the View tab, select Navigation pane, and ensure that Navigation pane is checked. You can also find your Downloads folder under This PC. Learn how to find where your browser is saving downloads.