Important: You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox).

Uninstall from the Start menu. Select Start > All apps and search for the app in the list shown.

Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

Download Microsoft Edge, Microsoft Launcher, or Link to Windows from the Google Play Store and sign in with your Microsoft account.

Microsoft 365 for business If your business subscription plan includes the desktop version of the Microsoft 365 apps you won't see an option to install it unless someone in your organization assigned a license to you.. Learn how to check this in What Microsoft 365 business product or license do I have? or if you're a Microsoft 365 admin responsible for assigning licenses to people in your ...

Free. A Free badge means an active Microsoft 365 Family or Personal subscription isn't associated with the account you signed in with. Only the free web versions of Word, Excel, and PowerPoint are available to you. To access these apps in your browser, all you need to do is to sign in to Microsoft365.com with your Microsoft account and select the app you need from the app launcher .

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

If you open a page written in a different language than your preferred languages in settings, Microsoft Edge will automatically prompt you to translate it. The Translate icon appears in the address bar when you go to a web page that’s written in a foreign language. A language is considered foreign to you if it's not included in your Preferred languages list in Settings.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web).