There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Help with a work or school account password. I need to talk to a customer support agent. Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Download Microsoft Authenticator. Important: Microsoft no longer supports Authenticator versions that are more than one year old. Always keep your device up to date. Android iOS.

Get info on how to sign up for, extend, or check the latest offers on subscriptions on your Xbox console.

Add, remove or update an email address or phone number. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update the right information in the right way.

Install Microsoft 365 2019 or 2016 on a PC. Remember a one-time purchase version of Microsoft 365 is licensed for one install only. Depending on your browser, select Open file (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).

How to help keep your Microsoft account safe and secure. Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

From the Password security tile, select Change my password. On the Change your password page, enter your current password and then enter your new password. For additional security, select the optional checkbox which prompts you to update your password every 72 days. Select Save.