There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Mobile device or work phone call: Enter your mobile device number and get a phone call for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a phone number, see Set up security info to use phone calls.

Get Microsoft account help. Manage your personal account from a single dashboard, including payment information, purchases, subscriptions, and more. Go to your dashboard. You can use a Microsoft account, or a work or school account to sign into your Windows device.

Help with a work or school account password. I need to talk to a customer support agent. Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

When you sign up for a Microsoft account or add an email address to your account, we automatically send a request to that email for you to verify that we have the right address. To finish the process, just follow the verification link in the email.

To redeem a Microsoft gift card, Xbox download code or token, select Redeem code below, sign in, and enter or paste the code or token value. Redeem Code. Tip: If you bought the wrong code, please contact the retailer.

If you start from your PC: In the search box on the taskbar, type Phone Link , and then select the Phone Link from the results. You may be asked to sign in to your Microsoft account if you haven't already signed in with Windows. Install or open the Link to Windows mobile app on your Android device.

Select a different account. You have multiple accounts. Choose the account you want to sign in with. Manage your subscription. Outlook.comMore... Less. You can view or renew your subscriptions at account.microsoft.com. Learn more.

You need a Microsoft account to sign in to your Windows pc, Xbox console, or any of Microsoft’s products and services, including Office, Outlook.com, OneDrive, Xbox Live, Microsoft 365, Family Safety, Skype, Bing, Microsoft Store and MSN.