If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

Important: You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox).

You can use any phone number that can receive text messages; it doesn’t need to be associated with your account. We won't use or give out the phone number, and the code sent to it will expire after 10 minutes.

Enter your email, phone number, or Skype sign-in that you use for other services (Outlook, Excel, etc.), then select Next.

Troubleshoot problems with Bluetooth accessories. If you can turn on Bluetooth but having problems pairing or using a Bluetooth accessory, try the following steps to try to fix common problems with Bluetooth accessories.

Learn how to get Microsoft account help, troubleshoot sign in issues, keep your account secure, and manage your Microsoft account dashboard.

Country/Region. Country/Region code. Phone number. Language. Australia. N/A. 13 20 58. English. New Zealand. N/A +64. 0800 800 004 9 368 5680. English

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Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2