Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app.

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

Use the Office offline installer to install Office 2016 or Office 2013 if you don't have an active Internet connection or you're having problems with slow speed or unreliable connections.

Check the Xbox services, games, and apps for any service outages.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Turn on the Xbox console you're trying to connect to and check for available updates, then try again. Make sure you’ve enabled remote play on your console. Press the Xbox button on your controller to open the guide, then go to Profile & system > Settings > Devices & connections > Remote features.

Learn how to add user accounts in Windows 10 and Windows 11. With an account, each person has separate files, browser favorites, and a private desktop.