There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

On your PC, in the Phone Link, select Messages. To start a new conversation, select New message. Enter the name or phone number of a contact. Select the person you want to send a message to. A new message thread opens for you to begin with.

Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

To redeem a Microsoft gift card, Xbox download code or token, select Redeem code below, sign in, and enter or paste the code or token value. Redeem Code. Tip: If you bought the wrong code, please contact the retailer.

Enter your preferred email address, or click on Get a new email address to get a new one from Microsoft. You can choose from @outlook.com or @hotmail.com domains. Create a strong password and click on Next. Enter your first and last name and click on Next.

If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

Mobile device or work phone call: Enter your mobile device number and get a phone call for two-step verification or password reset. For step-by-step instructions about how to verify your identity with a phone number, see Set up security info to use phone calls.