I can't sign in to my Microsoft account - Microsoft Support
Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.
Applies To:
Outlook 2021, Outlook 2021 for Mac, Outlook 2019, Outlook 2019 for Mac, Outlook 2016, Microsoft 365 for home, Outlook.com, GroupMe, Microsoft account dashboard, Microsoft Teams, Microsoft Teams personal, Microsoft To Do, OneDrive (home or personal), OneDrive for Mac, OneDrive for Windows, Outlook for Android, Outlook for iOS
Redeem a gift card or code to your Microsoft account
Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.
Applies To:
Microsoft account dashboard
Manage your Microsoft 365 subscription or Office product
For Microsoft 365 Family or Personal subscriptions: Select Install premium Microsoft 365 apps and follow the prompts to install or reinstall the desktop apps. On the Microsoft 365 subscription tab, select Manage. From here you can: Renew your subscription with a prepaid code or card. Learn more.
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel for Microsoft 365 for Mac, Word for Microsoft 365 for Mac, Outlook for Microsoft 365 for Mac, PowerPoint for Microsoft 365 for Mac, OneNote for Microsoft 365 for Mac, Word for the web, OneNote for the web, PowerPoint for the web, Excel 2021, Word 2021, Outlook 2021, Access 2021, Project Professional 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2021 for Mac, Word 2021 for Mac, Outlook 2021 for Mac, OneNote 2021 for Mac, Office 2021 for Mac, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Professional 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2019 for Mac, Word 2019 for Mac, Outlook 2019 for Mac, PowerPoint 2019 for Mac, OneNote 2019 for Mac, Office 2019 for Mac, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Project Professional 2016, Project Standard 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Office 2016, Microsoft 365 admin, Outlook on the web, Word Web App, Microsoft account dashboard, New Outlook for Windows
Request a refund for digital games | Xbox Support
If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund. We provide digital game product refunds as part of a consistent and reliable buying experience.
Cancel a Microsoft 365 subscription - Microsoft Support
Cancel Microsoft 365 with the help of a support advocate. If you're thinking of cancelling a Microsoft 365 subscription or need help switching to another plan that better meets your needs, support agents are available to help. Request a call back.
使用屏幕阅读器在移动版Skype购买Skype积分 | Skype 支持
在Skype iOS 设备上通过屏幕阅读器 (VoiceOver，在 Android 设备上使用 TalkBack) 购买Skype积分。. Skype信用额度是一种Skype免费功能付款的简便方法。. 可以使用它拨打移动电话和座机，以及发送短信。. 您还可以使用你的Skype积分购买Skype产品，例如订阅和Skype号码。. 当 ...
Microsoft Store doesn't open - Microsoft Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Try these troubleshooting steps if Microsoft Store does not launch in Windows 10.
如果无法取消订阅 - Microsoft 支持
如果看不到“取消”，可能是由于以下原因：. 定期计费已关闭 。. 如果使用预付费代码或令牌为订阅付费，则最有可能发生这种情况。. 你的订阅将在显示的日期到期，你可以在该日期之前继续享受权益。. 你不是订阅所有者 。. 只能取消拥有的订阅。. 如果 ...
Applies To:
Microsoft account dashboard
分享 Xbox Game Pass 订阅 | Xbox Support
下面介绍 Xbox Game Pass 订阅者如何将其 Game Pass 订阅权益扩展给朋友和家人。. 在家：将你的主要 Xbox（如果有多个）设为常用 Xbox，这会让使用其档案登录该主机的任何人都能够使用你的 Game Pass 订阅。. 常用 Xbox 和游戏共享的工作原理. 在外：在任意其他 Xbox 上 ...
管理通过第三方购买的 Microsoft 365 订阅 - Microsoft 支持
如果你从第三方零售商（如 Amazon、Apple、Best Buy 或 Google Play）购买了 Microsoft 365 订阅，请直接与他们联系以管理你的订阅和计费。 Microsoft 无法取消或帮助打开或关闭第三方零售商所售订阅的定期计费。