If your Surface still didn't turn on after charging it and trying the keyboard and tablet shortcuts, you can try to force a shutdown, then restart. Here's how: Press and hold the power button until the logo screen appears (about 20 seconds). See Force a shut down and restart your Surface for more info.

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The app isn't compatible with your device. Microsoft Store automatically hides or blocks the purchase button on apps that are incompatible with your device. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox.

Note: The steps to install the 2019, 2016, or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Microsoft 365 through one of the following: Microsoft Workplace Discount Program (formerly known as Home Use Program): If you bought Microsoft 365 for personal use through your company, see Install Office through ...

Typically, you or someone else @mentions a bot to interact with it, but some bots can play a more proactive role in conversations. These bots receive messages and respond without an @mention. (Whoever adds this kind of bot—whether it's you or another member—must consent to the required app permissions on for the conversation.)

Under Manage group email, select or clear Don't receive any group messages, then choose Save. Note: Admins who want to disable Planner Teams notifications can disable the Planner app for Teams. If you want to disable only the Planner Teams notifications, but leave the Planner app enabled, please contact Office support.

Tips: While signing in, select Yes at the "Stay signed in?" prompt if you want to go straight to your mailbox next time (not recommended for shared computers). Alternatively, check the "Don't show this again" box and select No to be prompted for your password each time.. If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter.

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To create the installation media, here's what you'll need: A PC with a reliable internet connection. The download time will vary, depending on your internet connection.

If you still don't see an option to install Microsoft 365 on the Microsoft 365 Software page, it's possible your admin hasn't assigned a license to you. Find out if you have a license to install Microsoft 365. If you're a student or teacher and your institution didn't give you a license, find out if you're eligible to Get Microsoft 365 for free.