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Microsoft Store and billing help

I can't find or install an app from Microsoft Store

You can't find an app that a friend or family member told you about. Or you found it on your Windows 10 laptop but not on your Windows 10 Mobile device. Or you found it, but you can't install it. What's going on? Here are some possibilities:

  • The app isn't available in your country or region. Not all apps are available worldwide. So the app your friend saw in France might not be available in Germany. If you bought an app in one country or region and then you moved to another one, apps you had might disappear.

  • Microsoft family settings might be hiding apps. Parents can use Microsoft family settings to make sure that their child can't view or install apps that are inappropriate for their age. Get more info.

  • The app is no longer available. Sometimes an app is removed from Microsoft Store, but it takes a little time for the app description page to get pulled down. In addition, some apps and games are not available in Microsoft Store, but can be downloaded from the publisher's site directly.

  • The app is not compatible with your device. Microsoft Store automatically hides or blocks the Buy button on apps that are incompatible with your device. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox.

  • Your PC was recently updated, but wasn't restarted. If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store.

Microsoft Store apps fail to download with Error: 0x80070005

While this known issue is fixed in the Windows 10 Version 20H1 (May 2020) Update, you might need to take the following steps if you are still experiencing this error:

  1. Update Windows to the Windows 10 Version 20H1 (May 2020) Update or later.

  2. Delete the account files in the following folder: %systemdrive%\Users\<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\AC\TokenBroker\Accounts.

  3. Take a backup copy of %systemdrive%\Users\<user>\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy\Settings\settings.dat, then delete it.

  4. Sign out of your device, then sign back in.

If you're still having problems finding or installing an app

Try the following:

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