If that doesn’t work, it might mean the batteries are low and should be replaced or recharged. The mouse cursor or keyboard input is slow or isn’t working correctly. Close all your open apps. If the performance improves, the number of open apps might have been interfering with your PC’s connection to the mouse or keyboard.

Things to try first. Try these things first to help you fix or narrow down the connection problem. Run Get Help to troubleshoot and fix common connection problems. Right click the network icon in the right side of the taskbar and select Diagnose network problems or open Get Help for Network & Internet

Warning: Turning off Memory Integrity on a Secured-core PC takes the device out of a Secured-core state.If you choose to continue using your device without addressing the driver problem, you might discover that the functionality the driver supports does not work any longer, which could have consequences ranging from negligible to severe.

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem.

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If you can't open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to open specific webpages, here are some things you can try. Close other tabs, extensions, and apps. Your computer may have run out of memory, and can't load the site while also running your apps, extensions, and programs.

Installing Windows 11 on this PC is not recommended and may result in compatibility issues. If you proceed with installing Windows 11, your PC will no longer be supported and won't be entitled to receive updates. Damages to your PC due to lack of compatibility aren't covered under the manufacturer warranty. Before you install Windows 11

After you turn on two-step verification or set up the Authenticator app, you may run into issues if you use older devices (like Xbox 360 or a mail-sending security camera) that don't support two-step verification. For those devices, you can sign in with an app password instead. An app password is a long, randomly generated password that you provide only once instead of your regular password ...

Microsoft Edge is the recommended browser by Microsoft. Support for Internet Explorer ended on June 15, 2022. Internet Explorer 11 has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10.

If your Surface still didn't turn on after charging it and trying the keyboard and tablet shortcuts, you can try to force a shutdown, then restart. Here's how: Press and hold the power button until the logo screen appears (about 20 seconds). See Force a shut down and restart your Surface for more info.