注意: 如果知道密码，但只想更改密码，请转到“account.microsoft.com 安全”选项卡，然后选择“更改我的密码”。. 如果知道用户名和密码但已停止工作，请阅读我的用户名和密码已停止工作。

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

信息类型. 将删除的内容. 存储的内容. 浏览历史记录. 所访问站点的 url，以及每次访问的日期和时间。 在你的设备上（如果打开了同步，则在所有已同步设备上）

Here are some solutions to common problems with the new Microsoft Edge . If Microsoft Edge keeps crashing. If you can't open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to open specific webpages, here are some things you can try.

If you're having trouble launching Microsoft Store, here are some things to try: Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

To install a 64-bit version of Windows, you need a CPU that's capable of running a 64-bit version of Windows. The benefits of using a 64-bit operating system are most apparent when you have a large amount of random access memory (RAM) installed on your computer, typically 4 GB of RAM or more.

Access, download, or run the Surface app and the Surface Diagnostic Toolkit to help find and solve Surface problems.

Windows Security provides built-in security options to help protect your device from malicious software attacks. To access the features described below, tap the Windows Start button, type windows security, select it from the results, and then select Device security.

Note: You might not be able to change the power mode when a custom power plan is selected.If you can’t set the power mode in Power & battery settings, open Control Panel, select System and Security > Power Options, then choose a Balanced power plan.

Solution 4: Reset Surface. If you’re still having a problem with your touchscreen, try resetting your Surface. To learn how, see Restore or reset Surface for Windows and follow the recommended steps for "Reset this PC.". After the reset and device setup, use touch to open an application like Microsoft Edge or another web browser, and try to scroll pinch to zoom, swipe in from the right, and ...