To see where your browser is saving downloads, look in your browser's settings. For example, in the new Microsoft Edge , select Settings and more > Settings > Downloads .The file path for your downloaded files (for example, C:\Users\[your name]\Downloads) is listed under Location.. In Microsoft Edge Legacy , select Settings and more > Settings .

Si tienes problemas de sonido o audio, las siguientes sugerencias pueden ayudarte. Las sugerencias se enumeran en orden, por lo que debes empezar por la primera; comprobar si se soluciona el problema y, de no ser así, continuar por la siguiente.

Important: If your device is out of support, it is no longer receiving security updates from Microsoft and may become more vulnerable to security risks and viruses.Therefore, we strongly recommend that you update to the latest version of Windows. Each version of Windows is supported for 18 months.

注意: 如果你不在 Windows 设备上，可以通过转到“联系”Microsoft 支持部门 键入“排查 BSOD 错误”，在浏览器中运行“蓝屏疑难解答”。 然后按照“推荐的帮助”下的引导演练进行操作。

Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.

Turn on Find my device. When you set up a new device, you can decide whether to turn on or turn off the Find my device setting. If you turned it off during setup and now want to turn it on, make sure your Windows device is connected to the internet, has enough battery power so it can send its location, and that you're signed in to the device using your Microsoft account.

Learn how to tell if your Office software is genuine. To help determine if your Microsoft software is genuine, go to our How to Tell site for more information. Here you'll learn about authentic packaging, including what to look for with product key labels, and Certificate of Authenticity (COA), how to report counterfeit software, and find out what your shopping and licensing options are.

Si estás instalando Windows en un nuevo dispositivo o placa base por primera vez y no tienes una clave de producto, selecciona No tengo una clave de producto durante las pantallas de instalación. Cuando se le solicite, escriba la cuenta de Microsoft que desea usar para comprar una licencia digital para este dispositivo.

Note: You might not be able to change the power mode when a custom power plan is selected.If you can’t set the power mode in Power & battery settings, open Control Panel, select System and Security > Power Options, then choose a Balanced power plan.

Learn more. Fix problems with apps from Microsoft Store. Manage your purchases from the Microsoft Store. Need more help? Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.If you still need help, select Contact Support to be routed to the best support option.