If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund. We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally ...

Tip: If your can't get the code by email or phone, you might be able to enter an email address that's different from the one you're trying to recover. Go to the Recover your account page and follow the prompts. Enter your current password, enter your new password, and then select Save.

If you're moving from a Windows 7 or Windows 8.1 PC to a new Windows device, you'll find that the best way to get apps and games is through Microsoft Store.

Tips: While signing in, select Yes at the "Stay signed in?" prompt if you want to go straight to your mailbox next time (not recommended for shared computers). Alternatively, check the "Don't show this again" box and select No to be prompted for your password each time.. If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter.

If you don't see a setting you're looking for, try searching for it in the search box on the taskbar. Open Display settings. Most of the advanced display settings from previous versions of Windows are now available on the Display settings page. Select Start > Settings > System > Display.

If you can't download apps and games, review your linked devices then select Unlink to allow new devices to be added. Register a device to see its warranty To see the warranty coverage for your Surface, Surface accessory, Xbox, or Xbox accessory, you'll need to register its serial number.

Note: The Light mode doesn't personalize the color of the Start menu, taskbar, and action center (that option is only available for Dark and Custom modes). The Custom mode gives you options between Light and Dark. You can choose an accent color, or have Windows select one (the accent color will provide a contrast with, or match, your wallpaper ...

Find your files in Windows 11 using one of these methods. Search from the taskbar: Type the name of a document (or a keyword from it) into the search box on the taskbar.You'll see results for documents across your PC and OneDrive.

Tip: If you installed the Microsoft 365 apps as part of a suite, such as Office Home and Student or Microsoft 365, search for the suite name.For stand-alone apps search by the app name, such as Project or Visio. In most cases you can't uninstall an individual app if it's included in your Microsoft 365 suite.

Note: If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. When it has downloaded, select Start , search for Surface, then select the app from the list of results. Look in Settings for Windows 11.