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Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Click Save to save the console update.zip file to your computer.; Unzip the file by right-clicking on the file and selecting Extract all from the pop-up menu.

The classic cold-call scam. The scammers call you and claim to be from the tech support team of Microsoft or another company. They offer to help solve your computer "problems".

There are a few common scenarios in which Windows running on a PC might be discovered to be non-genuine during validation. Repairs. If your PC has been repaired, you might start to see messages on your desktop that Windows isn't genuine.

Introducing Microsoft Phone Link Our evolution of the former Your Phone app brings a new name to the user experience. With the new Phone Link on your Windows PC and the new Link to Windows app on your Android device, accessing your mobile apps and content has never been easier!

Important: If your device is out of support, it is no longer receiving security updates from Microsoft and may become more vulnerable to security risks and viruses.Therefore, we strongly recommend that you update to the latest version of Windows. Each version of Windows is supported for 18 months.

Access, download, or run the Surface app and the Surface Diagnostic Toolkit to help find and solve Surface problems.

Saving to Microsoft account is currently available in US, AU, GB, CA, DK, FR, JP, MX, KR, BR, and will be available to more regions in the future.

Some accounts have been created using the current date instead of a birth date - it's surprisingly common, and we are working to prevent account creation errors.