Things to try first. Try these things first to help you fix or narrow down the connection problem. Run Get Help to troubleshoot and fix common connection problems. Right click the network icon in the right side of the taskbar and select Diagnose network problems or open Get Help for Network & Internet

Sign in to www.office.com from a web browser and start using the apps on the web or access other web services associated with your account such as OneDrive.. How you sign in to an installed Office app depends on your device.

If you continue to experience issues signing in with your original profile, disable Windows Defender services: Open the Services app by typing services in the search box on the task bar and selecting it from the list of results. Then, find the Windows Defender Advanced Threat Protection and Microsoft Defender Antivirus services, right-click each of them, select Properties , and change Startup ...

Both options allow essentially the same thing—users can access files on their local computer in File Explorer or Finder. However, adding OneDrive shortcuts allows content to be accessed on all devices, whereas sync is related to a specific device.

The circular arrows over the OneDrive or OneDrive for work or school notification icons signify that sync is in progress. This includes when you are uploading files, or OneDrive is syncing new files from the cloud to your PC.

Outlook won't accept my password. If you've forgotten the password for a Microsoft account, user our sign-in helper to get back into your account.. If you know you’re using the correct password for your email account but Outlook won’t accept it, you might have an email account that requires additional security.

Find and replace basic text. In the upper-right corner of the document, in the search box , type the word or phrase that you want to find, and Word will highlight all instances of the word or phrase throughout the document.. To replace found text: Select the magnifying glass, and then select Replace.

If you're having trouble launching Microsoft Store, here are some things to try: Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

Use Version History to view previous versions of files stored in OneDrive or SharePoint libraries.

Note: Offers vary by country.Be sure to redeem your rewards points in the same region you signed up in. Do not use a VPN while trying to redeem points. When redeeming points, use a mobile or landline phone number for authentication and not a VoIP phone number.