If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the title bar of your Office apps, and most features of Office are disabled. To restore all features of Office, you'll need to fix the problem that's causing activation to fail.

Learn what to do if Surface won’t turn on, turns on then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen

Learn how to troubleshoot Windows sign in issues, including problems signing in to your Windows device after upgrading.

Learn how to retrieve a forgotten username or password for your Office for home or Office for business account.

Notes: If you don't see an option to Cancel, but instead see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time, and you can continue to use the product until your Microsoft 365 subscription expires.

Here are some things to check first if voice typing isn't working: Make sure the microphone you want to use is selected in Settings. To check, select Start > Settings > System > Sound > Input > Choose a device for speaking or recording .

If your Surface touchscreen doesn’t work, try these steps first. To try to resolve these issues, you can begin by following the steps below to boot to UEFI and test touch functionality, reinstall the touchscreen driver, check for Windows and Surface updates, or reset Surface.. If that doesn't resolve the issues, you can find more info in Is your touchscreen still not working?.

OneNote needs to refresh but can't do so automatically. This is typically a temporary issue and should resolve itself the next time a full sync occurs. If you don't want to wait for the next automatic sync, you can force a full sync of all open notebooks by pressing Shift+Command+S while OneNote for Mac is running.

The Microsoft OneDrive icons in desktop notification areas, menu bars, Windows File Explorer and macOS Finder tell you the sync state of the file or folder.

Copilot is available in the Home tab of Word, Excel (Preview), PowerPoint, and Outlook if you are a Copilot subscriber. If you also have a Microsoft 365 subscription that includes the Microsoft 365 desktop apps then you should find Copilot available in those apps as well.