This troubleshooter assists customers whose machines are not yet updated to the latest release, Windows 10 Version 1607. This update will initially be released only to a small set of targeted customers. This set will expand over time. Windows users can start the assistant from this article.

If you see a gray OneDrive icon, this means you are not signed in. If you cannot sign in to your OneDrive sync app, or the sync app says OneDrive is not connected, follow the steps below.

Learn how to enter reading mode in Microsoft Edge and use Immersive Reader to hear webpages and PDFs read out loud.

Learn how to upgrade your existing device to Windows 10 or buy a new PC. Get answers to common questions about upgrading to Windows 10.

Do you need some help installing Quick Assist? For the best experience, download and install the new version of the Quick Assist app from Microsoft Store. If you have problems installing Quick Assist, here are some steps to try to get it installed and working properly.

If you’ve forgotten your Microsoft account password, learn how to do a password reset online or by using your Xbox console.

The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs.

Repair broken Office app installations. Depends on your Office installation type (Click-to-run or MSI-based), you'll see the following options to proceed with the repair.

Learn how to reinstall Windows on your PC and how activation works after it's installed.

Starting your Surface from a USB drive can be useful if you want to change firmware settings or Windows startup settings. Booting from a USB device doesn’t refresh or reset your Surface.